Website Maintenance Services
Ongoing Website Support

Explore Our Dedicated
Maintenance Packages

Direct access to a dedicated support person based in North America—no rotating agents, no language barriers, no confusion. Real human beings, invested in your site performance and security committed to preventing web issues and downtime, so you can relax and focus on your business. Contact us at webcare@dotrenegade.com or click the button above to your schedule your free consult now.

Feature Essential Care
$187/month		 Proactive Support
$497/month		 Premium Support
$997/month
Updates & Backups
  • Monthly manual updates (core, plugins, themes)
  • Weekly offsite backups (stored 14 days)
  • Bi-weekly manual updates
  • Daily offsite backups (stored 30 days)
  • Weekly manual updates + emergency patches
  • Daily backups (stored 30 days) + weekly archives (90 days)
Monitoring
  • Daily uptime monitoring
  • Monthly security scans
  • 24/7 uptime monitoring (5-minute checks)
  • Daily security scans + weekly vulnerability reports
  • 24/7 uptime monitoring (5-minute checks)
  • Real-time security alerts + weekly audit reports
Support
  • 1 hour/mth Maintenance Support
  • 1 hour/mth Site Revisions/li>
  • Average Response: 1 business day
  • Latest Response: 2 business days
  • Mon–Thurs, 10am–4pm CST
  • 1 hour/mth Maintenance Support
  • 3 hours/mth Site Revisions/li>
  • Average Response: 4-8 business hours
  • Latest Response: 1 business day
  • Mon–Fri, 10am–4pm CST
  • 8 hours/month support or site revisions
  • Average response: 1-4 business hours
  • Priority response: 12 business hours
  • Mon–Thurs, 10am–7pm CST
  • Fri, 10am–6pm CST
Support Agent
  • Native English Speaking
  • North American Based
  • Live Human Being
  • With 7+ Years in Full Stack
    Web Development + Design
  • Native English Speaking
  • North American Based
  • Live Human Being
  • With 7+ Years in Full Stack
    Web Development + Design
  • Native English Speaking
  • North American Based
  • Live Human Being
  • With 7+ Years in Full Stack
    Web Development + Design
Extras
  • Automated monthly report (uptime, backups)
  • Additional Work Hours billed at 5% off = $80/hr
  • 1 free automation setup/month
  • Quarterly 90-min in-depth performance review
  • Additional Work Hours billed at 10% off = $75/hr
  • Automated monthly report (uptime, backups)
  • 1 free automation setup/month
  • Quarterly 90-min in-depth performance review
  • 1 free 1-hour strategy session/quarter
  • Additional Work Hours billed at +10% off = $75/hr
Limits
  • Unused hours expire monthly
  • Excludes full-site migrations
  • Unused hours expire monthly
  • Excludes full-site migrations
  • Unused support hours expire after 60 days
  • Excludes full-site migrations

Essential Care

$187/month
Updates & Backups
  • Monthly manual updates (core, plugins, themes)
  • Weekly offsite backups (stored 14 days)
Monitoring
  • Daily uptime monitoring
  • Monthly security scans
Support
  • 1 hour/mth Maintenance Support
  • 1 hour/mth Site Revisions
  • Average Response: 1 business day
  • Latest Response: 2 business days
  • Mon–Thurs, 10am–4pm CST
Support Agent
  • Native English Speaking
  • North American Based
  • Live Human Being
  • 7+ Years Full Stack Experience
  • Web Development + Design
Extras
  • Automated monthly report (uptime, backups)
  • Additional Work Hours billed at 5% off = $80/hr
Limits
  • Unused hours expire monthly
  • Excludes full-site migrations

Proactive Support

$497/month
Updates & Backups
  • Bi-weekly manual updates
  • Daily offsite backups (stored 30 days)
Monitoring
  • 24/7 uptime monitoring (5-minute checks)
  • Daily security scans + weekly vulnerability reports
Support
  • 1 hour/mth Maintenance Support
  • 3 hours/mth Site Revisions
  • Average Response: 4-8 business hours
  • Latest Response: 1 business day
  • Mon–Fri, 10am–4pm CST
Support Agent
  • Native English Speaking
  • North American Based
  • Live Human Being
  • 7+ Years Full Stack Experience
  • Web Development + Design
Extras
  • 1 free automation setup/month
  • Quarterly 90-min in-depth performance review
  • Additional Work Hours billed at 10% off = $75/hr
Limits
  • Unused hours expire monthly
  • Excludes full-site migrations

Premium Support

$997/month
Updates & Backups
  • Weekly manual updates + emergency patches
  • Daily backups (stored 30 days) + weekly archives (90 days)

Client must provide storage if exceeding 5GB/mo

Monitoring
  • 24/7 uptime monitoring (5-minute checks)
  • Real-time security alerts + weekly audit reports
Support
  • 8 hours/month support or site revisions
  • Average response: 1-4 business hours
  • Priority response: 12 business hours
  • Mon–Thurs, 10am–7pm CST
  • Fri, 10am–6pm CST
Support Agent
  • Native English Speaking
  • North American Based
  • Live Human Being
  • 7+ Years Full Stack Experience
  • Web Development + Design
Extras
  • Automated monthly report (uptime, backups)
  • 1 free automation setup/month
  • Quarterly 90-min in-depth performance review
  • 1 free 1-hour strategy session/quarter
  • Additional Work Hours billed at +10% off = $75/hr
Limits
  • Unused support hours expire after 60 days
  • Excludes full-site migrations

Emergency Add-Ons (All Tiers)

  • Same Day Response (business hours): $100 (triage only)
  • 1-hour* critical response (business hours): $200 (triage only)
    *Subject to Availability
  • Repairs: see package rate/hr after diagnosis

Terms & Conditions

  • 3-month minimum commitment
  • Client must provide storage if exceeding 5GB/mo
  • Billed at 15min increments
  • Regular Hourly Rate for Support & Dev Services: $85/hr